When your business runs on appointments, you need a tool that can make appointment scheduling easier. Whether your business has a physical location or is entirely virtual, that ease of use needs to apply to both your employees and your customers. Appointment scheduling software will help save you time and money.
What are the benefits of appointment scheduling software for your company?
Inefficiencies are bad for business operations, but the right software can speed up multi-step procedures and processes. While that matters in every step of your business, fast communication is even more important when multiple employee schedules are involved.
Employees can respond to changes quickly.
Traditional appointment-setting over the phone is a slow and sometimes difficult process. It involves several time consuming steps from the customer making a decision and calling your office to your employees marking a change in someone’s calendar. Every manual step decreases productivity and increases the odds of errors or delays, even if the office is small.
But when your customers can schedule appointments and make changes themselves, everyone, including your employees and managers, are on the same page immediately. All of the relevant parties are informed at once, and you don’t have to worry about double-booking times, scheduling conflicts or confusion. Tools like AppointmentPlus let you design your online and internal scheduling tools to match your business.
Make your business hours more efficient.
Empty office hours are bad for business. If you keep your office or building fully staffed during slow times, that cuts into your revenue. But appointment scheduling software can give you clear insight into your peak hours. Use the information to manage employee scheduling or even to modify your open hours for appointments. Once you funnel appointments into compact blocks of business, your business becomes more efficient.
What are the benefits of appointment scheduling software for your customers?
Make your appointment calendar visible to your customers. With the right integration resources, customers can schedule appointments that are the best fit for their time and schedule. Here’s why that matters:
Customers prefer flexible communication.
Most of your online traffic will come from mobile devices, but customers don’t always want to call to contact your business, even though they’re already on the phone. Appointment scheduling software lets you integrate your calendar on your mobile site so customers can schedule appointments themselves. This turns your website from an informational resource to a hub of communication and planning. Customers can call, email, or set their own appointments based on their preferences. Even better, they can modify appointments during their lunch break or in the middle of the night without delay.
Customers prefer convenience.
If your business is in a highly competitive market, then customer service is one of the most important solutions to make your company stand out within the industry. A primary component of good customer service is convenience. Online appointment scheduling and easy rescheduling options make your company easy to work with, and that’s what customers want.
Keep your customers informed.
Good appointment scheduling tools don’t just handle the mechanics of booking appointments. They also keep the communication going. A great communication feature is that you can set confirmation messages for customers who might be leery about online tools. You can also automatically send reminders the day before an appointment. This cuts down on missed appointments and ensures customers bring what they need with them. Scheduling software like vCita can even integrate with your event registration and payment system so customers get all the details in one place.
Sometimes the schedule has to change, and vCita’s scheduling software takes that into account. You, your employees, and your clients can schedule meetings. Users can also make edits or request changes. vCita isn’t just a customer-facing tool; it can also handle internal deadlines, tasks and events so your schedule is in one place.
The appointment scheduling tool is designed for employees and external users. You can put your open hours on your website so prospective clients can schedule an appointment without switching gears. You can also integrate it with registration tools, your online shopping cart, and everyone’s personal calendars.
Find more appointment scheduling tools and news about growing trends at the CUE Marketplace. Find a tool that matches your business and purchase it through the CUE Marketplace for a 20% lifetime discount.